Frequently Asked Questions (FAQs)
Please review the frequently asked questions below to assist with your enquiry.
What is your program and how does it work?
The program consists of e-classes that are structured in an easy to follow, step-by-step, logical sequence. not “here is lots of information – now you go figure out what to do with it yourself’. Instead, it is simple, sustainable, self-help strategies that really work to reduce and manage your stress.
If you join the program and apply the information in thee-classes as they come out each week, you will start creating a healthy mind-set very quickly.
Where did you learn the techniques you use in this program?
That’s a great question. Both Drs Judy and John Hinwood have been practicing Chiropractors for several decades, and have coached and mentored other business people, including allied health practitioners, in business and life on several continents around the globe (see their story here). They have studied vast amounts of researched evidence based literature and attended numerous courses and seminars on nutrition, positive psychology, health, wellbeing, thinking patterns, neuroplasticity, attitudinal healing, mindset, etc., over the years. The information you will receive is based on:
- Experience – we will share with you what we learnt during our own stressful situations;
- Scientific evidence based research – we will introduce you to cutting-edge research on the science behind stress;
- Clinical observation – our work with those who have benefited from this program and are already on their way to a stress-less life and become emotionally resilient.
Why would I join your program when I can source this information myself?
There is lots of information readily available. However, spending the time to read or listen to the information, not to mention the need to get a basic understanding of it, can be very confusing and time consuming, especially when some does not work, is untested, or contradictory of other conflicting information. The problem is putting it all together into a coherent program and actually applying it to your own situation.
How do we know this? Because, it took us many years to do just that. No one had done all the work for us, so we had to do it ourselves. That was quite a slow and expensive process. So why join our program?
Because we have done all the hard work for you. We give you practical, step-by-step, sequential information, that is simple to understand, so that you can apply it immediately and begin reaping the benefits.
Why do you need my email address?
Each week you will be sent a link to your eclass via email. Also, member’s announcements will be sent to you by email. Your email address is held in strictest privacy, and will not be released to any third party for any reason whatsoever, unless required by law. You will most certainly not be subjected to spam as a result of your program membership.
How secure is the payment processing?
We use the world-renowned, secure third-party payment processing gateways of Paypal and Stripe. These service is used by millions of online businesses to process payments worldwide on a daily basis. However, if you wish to transfer the funds directly to us, you can use the bank transfer option when signing up.
How long do I have to sign up for?
At sign-up, you are given two options:
- The Foundation Program – goes over 90 days which gives you access to 13 e-classes, or;
- The Live The Calm Program – which is our comprehensive program which is conducted over 90 weeks which gives you 90 e-classes.
Both of our programs come with a 100% Guarantee.
Here’s how it works…
- Join the Emotional Resilience for Life Program, either version.
- Experience the pleasure of learning how to minimize and manage your stress every week through using your e-classes and their videos and audios.
If, at any time within the first 90 days you feel that our program does not live up to it’s name, simply send us an email and you will have a complete refund.
How long does each e-class take to go through?
The e-classes are organised so that, if you are working full time, you will still have enough time to complete one each week. The program is designed so that you can complete weekly lessons at your own pace. There are some eclasses you need to do for a longer period of time, e.g. journaling, dietary changes, beginning to meditate etc.
The average e-class will take you no more than 5 minutes to read the content. However, you will need an extra 15 mins – 50 mins each week to fully absorb the content, or complete any activity or assigned task.
You can choose to go faster or slower than that if you want. If you fall behind, it doesn’t matter, since you’ll continue to have access to the information while you subscribe.
Do we follow these healthy living recommendations ourselves?
Absolutely! Probably our most important qualification is that we believe in, and have tested, all of these proven techniques in our own lives, and we continue to use the them when ever needed to maintain balance in our lives, and live the calm.
What if I don’t understand the program myself?
The e-classes are broken down into succinct and easy to follow steps. We’re not using anything that anybody would have trouble understanding, and the chances are excellent that you will understand each and every concept just fine. If you do find yourself struggling with a particular concept, please email us using the Contact link at the bottom of this page and we will assist you, so that you can move through to the next level.
How do I ask a question about the membership program?
Many questions have already been asked and answered in the Frequently Asked Questions (FAQ) pages, so see if your answer is already waiting for you on those pages. We update these to reflect new information or questions we receive, so you may well find that the answer you seek is already there.
You can also send an email using the “Contact” link in the menu of any page on this website. Allow 24 hours to receive a response, since we may not be in your time zone.
How do I cancel my membership?
You may cancel your membership at any time. To do so, just use the Contact us menu link and request to cancel your membership.
Can I access previous eclasses when I join?
When you join our program, you start at the beginning and receive emails every week, which links you through to the online eclasses. You always have access to them, so you can view them as many times as you want to, which is highly recommended.
Can I suspend classes and then resume?
Our system does not facilitate suspending classes, unfortunately. Therefore, you can’t stop and then restart where you left off automatically.
However you will always have access to the eclasses, as they never expire. So, when you are ready, simply pick up where you left off and work through them at your own pace.
I’ve forgotten my password!
If you have lost your username and/or password click on the link in the login page to obtain these details which will be automatically emailed to you.
I’d like to give a testimonial as your program really helps me. How can I do that?
We really appreciate your offer! Testimonials are really valuable to us as it helps us to help others. Thank you!
Please use the Contact page where you can send in your testimonial. We will then confirm your testimonial and will request a photo of yourself (this is optional) to add to the testimonial on the website.